There are several reasons that can result in your copy trading subscription stoppage:
1. Issues with API key settings
The API key settings have been changed, or the API key was deleted, or expired (on Binance).
Learn how to set up correct API key settings to enable copy trading:
- on Bybit
- on OKX
- on FTX
2. Changes on the exchange
An exchange could have introduced changes that affected the work of your API key / exchange account. For example, an exchange added additional step of verification that is required to pass before you can use an API key.
3. Trader's request
Trader can request to stop their strategy for a while.
4. Limits of Coinmatics plan
Copy trading subscription can be suspended due to 2 reasons related to your Coinmatics plan:
- exceeding the allowed total exchange balance (if your total exchange balance will be higher than allowed amount on this plan);
- downgrading the plan. Some strategy types are available only on Lite, Premium and Premium Ref plans.
5. Failed payment
You don't have enough money on your Coinmatics balance to renew a subscription or pay off the extra payment for the previous month. You need to deposit your Coinmatics balance and resubscribe to the strategy by paying for the past and next month (or only next month).
You can read more details about the payments for copy trading here.