I tried to withdraw my money, but the transaction is pending or on hold

To withdraw your money from Coinmatics, you need to approve this operation via a special link that we send in the email. It’s one of our security mechanisms to protect your funds.

When you submit a withdrawal request, the system sends an automated email with a special link. You need to click that link to approve the transaction. The link is valid for 30 minutes, so after that time you should submit a new withdrawal request and wait for an email.

 

NB! Some transactions require manual confirmation:

• withdrawals in BTC over 1000 USDT (to speed up this process, withdraw lesser amount)
• deposits and withdrawals in USDT of any amount